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City’s claims that long-term care homes have 95% satisfaction rating not what it appears

Elizabeth Payne, The Ottawa Citizen

As revelations of abuse, neglect and chronic non-compliance with provincial regulations at some city-run long-term care homes have surfaced in recent months, city officials have repeatedly emphasized that their homes have an overall resident satisfaction rating of 95 per cent. But that rating is not what it seems once you scratch the surface. A minority of residents or family members at the four homes run by the city completed the satisfaction surveys done in 2016. Those surveys were conducted by the homes in question – not by an independent body as suggested by some.

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http://ottawacitizen.com/news/local-news/citys-claim-that-long-term-care-homes-have-95-satisfaction-rating-not-what-it-appears

Auditor to review Ottawa’s long-term care homes, as more complaints brought forward

Elizabeth Payne, The Ottawa Citizen

Ottawa’s auditor general will turn his focus to this city’s troubled long-term care system in the fall, the Citizen has learned. Ken Hughes said Wednesday that issues within city-run long-term care have been brought to his attention. “When we looked, we felt it was something we should audit.” News of the audit comes as more concerns have been brought to the Citizen about medical errors and failure to follow physician’s orders at a city-run long-term care home, issues that one man says sent his mother to hospital three times last year. The retired charted professional accountant and technology executive, who asked to remain anonymous, was so concerned about the pattern of errors he was seeing that he warned officials about a pending “catastrophe” if things didn’t improve. “I was afraid they were going to kill someone,” he said.

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http://ottawacitizen.com/news/local-news/auditor-to-review-ottawas-long-term-care-homes-as-more-complaints-brought-forward

Why doesn’t Ontario want health-care workers to be accountable?

Christie Blatchford, The National Post, The Ottawa Citizen

They do the most intimate of health-care jobs with the most vulnerable citizens: the elderly, the sick, the mentally ill, the disabled. If your old, sick dad needs a diaper change, it’s likely a personal support worker (PSW) who will do it. If your aging aunt needs help to go to the toilet, guess who will be helping her there. If your crabby, frightened mother has stopped eating, it’s a PSW who may try to convince her, and if she throws up after a few bites, it’s the same woman who will clean her up. For such glamorous work, PSWs in Ontario earn the princely sum of between $13.75 (private home care) to $19 an hour (for those working for publicly funded home care agencies): they really are the heavy lifters in health care. Yet PSWs remain entirely ungoverned, unlike just about every other health-care section, and in Ontario, they’ve been begging the government in vain for years for the tools to make themselves accountable.

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http://nationalpost.com/opinion/christie-blatchford-why-doesnt-ontario-want-health-care-workers-to-be-accountable

Families know the problems of long-term care

Letter to the editor, The Citizen

I am writing on behalf of a grassroots group called Mind the Gap. We are six wives whose husbands have or had dementia. Five of us have personally experienced the problems in long-term care facilities, and have been actively lobbying politicians and organizations to improve conditions. Not everything about LTC is negative; most staff do an excellent job with the time they have for their residents and their families. However, you have exposed some serious issues of which most people are unaware.

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http://ottawacitizen.com/opinion/letters/todays-letters-families-know-the-problems-of-long-term-care

City’s care homes found non-compliant more than 200 times in five years

Drake Fenton and Alison Mah, The Ottawa Citizen

The four long-term care facilities run by the City of Ottawa have been found non-compliant with legislation governing long-term care homes more than 200 times over the past five years, including numerous incidents of patient abuse, a Citizen examination of provincial records shows. From 2012 to 2016, city-run facilities Garry J. Armstrong, Peter D. Clark, Centre d’Accueil Champlain and Carleton Lodge were found non-compliant 222 times. That number jumps to 260 when available data from 2017 is included.

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https://www.google.ca/amp/ottawacitizen.com/news/local-news/city-run-long-term-care-homes-found-non-compliant-more-than-200-times-in-last-5-years/amp?espv=1

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